Patient Care Advisor

Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis-certified patients, caregivers, Holistic Pharmacy and Spa clients, and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Greeting all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
• Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests 
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted”
• Learn the point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
• Learn product assortment and products’ associated health benefits.
• Understand daily, weekly, and seasonal promotions and sell products against these initiatives 
• Performing daily, weekly, monthly, and cycle counts and inventory audits
• Preparing/packaging bulk flower for resale
• Follow compliance procedures to ensure all activities and transactions follow MCA/DHSS regulations and Far & Dotter SOPs
• Follow HIPAA guidelines 

• Check sales floor inventory daily and re-stock inventory to maintain proper par levels.

• Perform tasks assigned by a direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience)

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.
• Strong guest service skills, social, friendly, and outgoing demeanor
• Ability to positively interact with patients and the public
• Ability to empathize and understand challenges patients have with their health
• Ability to recommend products to patients based on their individual needs
• Advanced understanding of the cannabis industry and products
• Desire to work in a team environment & ability to work in a fast-paced, busy, unpredictable environment
• Ability to follow existing processes and procedures
• Ability to work normal retail hours (nights, weekends, and holidays)

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Supervisory Responsibilities:                                              

This job has no direct supervisory responsibilities. 

Education and Experience:                                                    

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience

What you'll do

• Deliver outstanding guest and patient care by greeting every guest, patient, teammate, and vendor warmly
• Enroll guests in the Far & Dotter Loyalty Program, promote it, and manage their points and rewards
• Learn our point-of-sale (POS) system and SOPs so every transaction is accurate and compliant
• Build deep knowledge of our product assortment and each product’s health benefits
• Teach patients about complementary add-on products and current promotions
• Do daily, weekly, monthly, and cycle inventory counts and audits
• Sticker and barcode products, prepare and package bulk flower, and keep the online menu current
• Pick and pack in-store and online orders in the vault
• Follow MCA/DHSS regulations and Far & Dotter SOPs in every activity and transaction
• Check sales floor inventory daily and restock to par levels, flagging restock needs to leads
• Other duties as assigned

What we're looking for:

Required

• Must be 21 or older
• Able to obtain and maintain a state cannabis agent registration/ID ([Maryland Cannabis Administration] or [Missouri Division of Cannabis Regulation]), including a background check
• High school diploma or GED, plus previous experience in cannabis, retail, hospitality, or guest service sales, or an equivalent combination of education and experience.
• A mindset of Extreme Ownership: you take full responsibility for your work and drive positive outcomes
• Strong guest service skills and a social, friendly, outgoing personality
• Empathy for the health challenges patients face, and the ability to recommend products based on each person’s needs
• Advanced knowledge of the cannabis industry and its products
• A love of teamwork and the ability to thrive in a fast-paced, unpredictable environment
• Reliability in following established processes and procedures
• Availability for retail hours, including nights, weekends, and holidays

Physical requirements and work environment

• Stand or walk for up to 8 hours per shift
• Reasonable accommodation is available for qualified individuals with disabilities.

Why Curio?

We offer a competitive benefits package to support your health, well-being, and growth:

• 401(k) with company match up to 4%
• Medical, dental, and vision insurance through CareFirst (company pays 80% of employee premiums)
• Health Savings Account (HSA)
• Free mental health support and telehealth services when enrolled in our company health insurance plan
• 80 hours of paid time off (PTO) plus 3 floating holidays
• Paid sick time
• 8 company-paid holidays
• Paid parental leave
• Dependent Care Flexible Spending Account (FSA)
• Employee Discount (up to 40% discount products at Far & Dotter dispensaries)
• Career development program
• Tuition reimbursement
• Pet insurance